FAQ

CUSTOMER CARE

You can also email at diageona@consumer-care.net We will respond to an email inquiry within 2 business days.

To provide reliable delivery, we offer FedEx Ground®, FedEx 2Day®, and FedEx Standard Overnight®, depending on your needs.
Expedited orders placed for 2:00 PM Eastern will be shipped the same day, Monday to Friday, excluding US holidays.
Orders can be shipped to any address in the 50 United States, excluding PO Boxes. Currently, we do not ship internationally.
All products are shipped from our fulfillment partner in Kentucky.

We accept American Express, Visa, MasterCard, and Discover for order payment.
Shipping fees are calculated automatically based on the type of service and destination.
Sales tax will be collected, where applicable, and automatically added in checkout.

Feel free to send our items as a gift. No prices are shown on the packing slip included in the box.
We do not currently offer gift wrap or personalization/engraving of items in our shipments.

Since we start processing your order right way, we regretfully cannot accept cancelations after order placement.

Returned items must be in new condition, not worn or washed, including all original tags and/or labels.
Mark the reason for return on the included sheet.
Returns are accepted within 30 days of delivery.
Please allow 1-2 weeks for payment refund to the original purchase method.
Please ship your return in the original packaging and use a shipping carrier that allows tracking such as FedEx, UPS, or USPS.
Want to buy our alcohol?
Find a bar or retailer near you: https://www.bulleit.com/where-to-buy/.
Buy online in some cities: https://drizly.com/search?q=bulleit.
Visit our distilleries https://www.bulleit.com/visit-us/.